What's new:

• Make and receive calls directly from the inbox, with live call status (ringing, connected, missed, completed)

• Calls and texts from the same number stay in one thread, with recordings and duration logged automatically

• AI answers inbound calls: Buddy-style for new leads, Nomi-style for existing members

• No one available? Calls forward to any number you set and still appear in the inbox with full history

• Voice AI settings under AI Frontdesk → Settings: toggle, 30+ languages, 4,000+ voices, custom greeting

• "SMS Settings" is now "Phone Number Settings" with voice, SMS, forwarding, and compliance in one place

Good to know:

• Existing SMS Inbox studios can start using Voice immediately on their current number

• The same phone number now supports both SMS and voice

• Voice AI supports 30+ languages and thousands of voice options

• Live call transfer during an active AI call is coming in a future release

Note:

• Already on Inbox? Voice is live on your number now. New studios only need to configure a phone number once for both SMS and voice.

• For studios already using SMS, voice calling has been enabled automatically. You can review the setting here.

• This is for you, US studios! Voice doesn't require A2P registration. You can start making and receiving calls right away, even before SMS setup is complete.

What's new:

• Enable auto check-in separately for classes, courses, and appointments

• Choose exactly how many minutes after an event ends the auto check-in should trigger

• Attendance is updated automatically in the background

Request access from your growth coach to enable this feature.

What's new:

• CRM calendar visibility now has its own dedicated setting

• Customer app and website visibility are configured separately

What's new:

• Tap the share button on any class or course to generate a shareable link

• Works on iOS, Android, and web — non-members get redirected to download the app

• Links include a preview image so posts look good on Instagram, WhatsApp, and beyond

What you can do:

• Generate payment links for subscription plans

• Send links directly to customers for faster sign-ups

• Simplify the sign-up process for recurring memberships

• Reduce manual steps during the sales process

Note: Currently available only for studios with the Subscription Engine enabled (not yet available for Kenko Payments). The payment link is sent only for the first payment, and all recurring payments will be automatically charged using the saved payment method.

What's new:

• Split Payments: Members can now pay however works best for them, like cash + card or card + custom payment, in a single checkout.

• Multiple subscriptions in one cart: Members can now purchase multiple subscriptions together in a single transaction, along with other services and products

• Everything in one cart: Memberships, credit packs, courses, products, and gift cards can all be checked out together

• Guest checkout: Sell products and gift cards instantly to walk-ins without creating a member profile

• Faster checkout workflows: Start sales from anywhere with fewer clicks and quicker navigation

• Built for tablets and mobile: The new POS works seamlessly across mobile devices and tablets 

Note: Split payments, multi-subscription support, and mixed-cart checkout are currently available for studios using the Subscription Engine. Custom fee support is coming soon.

We're previewing Watson, an AI-powered analytics assistant that lets you ask questions about your studio data in plain English and get instant answers.

You will soon be able to ask: "Why did revenue drop last month?" "Which class has the most no-shows?" "What's my busiest day?"

Backed by a fully upgraded dashboard:

• Finance: Know in seconds why revenue is up or down, where refunds are coming from, and which payment methods your members prefer

• Classes: Spot which classes are filling up, which aren't, and where you're losing members to cancellations

• Appointments: See your busiest hours, top services, and where your bookings are actually coming from

You can set flexible date filters, trend comparisons, and previous-period context, so every number tells you something actionable.

👉 Interested in being one of the first to try it? Raise a request to your business coach now.

Cleaner, smarter inbox: Incoming emails are now automatically sorted into promotional, spam, and update emails. This reduces inbox clutter and helps the team focus on important conversations.

More accurate scheduling with Nomi: Nomi can now better understand requests like “next Wednesday” or “third Friday of this month” for more accurate scheduling and fewer booking errors.

What’s new:

• A dedicated Kenko Events Calendar is created automatically during Google Calendar integration

• All new Kenko bookings sync into this separate calendar instead of the primary one

• Easier to view, manage, and share your studio schedule without the clutter

Already connected? Your existing events will stay as they are, and new events going forward won’t be moved automatically.

What you can do:

• Create tasks at any point in a Journey (automatically appears on the Tasks page)

• Assign tasks to the right staff member instantly

• Set priority levels and reminders so nothing gets missed

Where to find it: Go to the Contact Profile → Initiate a subscription cancellation → Set the number of next cycles for auto-cancellation

Note: Available for clients with Kenko Payments enabled

Where to find it: Go to the Contact Profile → Navigate to Subscription Settings → Set a future start date

What you can do:

• Add a file upload field to any custom form

• Make uploads required or optional

• Restrict file types (e.g. PDFs, images only)

• Set size limits to avoid incorrect uploads

• Store files securely alongside form responses

 No more purchasing paperwork over email or managing it separately!

What’s new:

• Pulls and analyzes content directly from your website URL

• Uses live website data to answer customer queries

• Delivers more accurate, context-aware responses automatically

What's better

• Booking for someone else just works, as clients can switch between themselves and others without errors.

• Group bookings show live availability, flag whether a guest pass is applied, and label existing vs. new customers clearly.

• Guest passes are easier to manage with clear guidance at every step, including when something isn’t allowed.

• Members with unlimited-credit plans now see a clear explanation of what's included, with a prompt to switch if another membership with guest passes is available.

• The confirmation screen shows every guest, which passes were applied, and the total before anyone pays.

Why it matters: Fewer abandoned bookings and fewer "how do I add a friend?" messages to your front desk.

What this means for you:

• Target contacts who match exactly the selected values

• More accurate targeting for  automations

• No extra contacts slipping into your audience

Example: Select 3 pricing options → only contacts with just those 3 (and nothing else) are included.

• Send forms automatically on the first booking for any class or appointment

• Ensure documents reach the right person (including parents/guardians for minors)

• Handle group bookings effortlessly, where each attendee gets their own form

• Fully customizable setup inside Form and Agreement settings

Why it matters: The right document reaches the right person at exactly the right moment, eliminating manual follow-up, while providing a smoother experience for your clients from day one.

• View upcoming classes and appointments at a glance

• Tap any booking to enable a reminder

• Branded to match your studio automatically

• Widget refreshes every 30 minutes automatically

Why it matters: Fewer no-shows as your members can check their schedule and set reminders with one tap.

To get started: On iPhone: long press your home screen → tap "+" → search for the app → add the widget.

What this unlocks:

• Customers with memberships can walk up and unlock doors with their Kenko app 

• Class and appointment attendees get automatic access 60 minutes ahead of their booking

• Access can be granted or revoked automatically based on membership status

• Configure access by door, location, and time window

Get started now

Update: Enable auto check-in so members are checked in as soon as they unlock the door for their booked class. This means anyone with a valid class booking will be checked into the event as soon as they enter.

Note: Requires geofencing to be enabled on the Kisi Dashboard.

Perfect for confirmations, follow-ups, cancellations, and FAQs.

Use filters and sorting to create custom views and save them for quick reporting and better visibility—so the info you need is always a click away.

• View your SMS balance anytime

• Recharge manually or enable auto top-up

• Uninterrupted SMS across campaigns, journeys, and reminders

• One shared balance across all locations for easy management 

Note: Existing SMS credits are automatically converted into SMS balance ($).

When enabled, members can only book classes within a defined numer of days of their first booking. If that first booking changes, the window adjusts automatically—keeping everything in sync without manual oversight.

What's new:

• Members can type in custom amounts when buying gift cards (not just preset options)

• You can still create gift cards manually from the CRM with any amount

Why this matters: More flexibility is good for sales. Whether someone wants to gift exactly $75 or $200, they can do it without hesitation.

What's new:

• Showcase featured content with eye-catching image cards right on the home screen

• Members tap a card and land directly on the class or appointment 

• Choose what to feature: popular classes, new appointments, signature courses

Why this matters: More visibility means more bookings. Members see what's available without hunting through menus, and you control what gets the spotlight.

Turn it on: Settings → Member App → Layout

What's new:

• Search across all your studios at once and jump straight to the right person

• Hit Cmd + K from anywhere to search without breaking your flow

• See your recent searches so you don't have to type the same names twice

• Get faster, more accurate results for names, emails, and phone numbers

Perfect for: Front desk staff during rush hour, managers handling inquiries across locations, and anyone tired of hunting for member info while someone's waiting.

What Nomi AI does:

• Answers common questions using your Brain AI docs (cancellation policies, parking, FAQs)

• Nurtures leads from first contact to first booking

• Responds in your brand voice with custom phrases and tone settings

• Never misses a conversation, even after hours

Make it yours:

• Define phrases Nomi should use or avoid

• Add custom instructions to match your policies and workflows

Perfect for: Multi-location teams and busy front desks who want faster responses and consistent communication without adding headcount.

What's new:

• Create reusable WhatsApp message templates

• Trigger WhatsApp messages in your automated workflows (Journeys)

• All conversations sync to your inbox automatically

Perfect for: Reaching customers on their preferred platform with higher open rates and faster responses than email.

Getting started: You'll need a WhatsApp Business account. Get in touch with your business growth partners for details.

What's available:

• One-click access to the website embed and the Kenko app

• No passwords to remember or reset

• More secure, faster login experience

Live now on the website embed and the Kenko app. Coming soon to branded apps.

What you can do:

• Send immediate updates via push, SMS, or email

• Build dedicated journeys for gift card recipients

• Create targeted campaigns for buyers (upsells, referral incentives, special offers)

Why it matters: Gift card purchases show high intent. By triggering messages immediately, automated follow-ups help turn that intent into action—automatically.

What you can do:

• Switch to regional mode with one click from the new Region toggle in your navigation

• View conversations from all centers in one unified inbox, with each chat clearly labeled

• Filter and search across locations to find what you need fast

• Select which center you're sending from directly in the composer when you reply

Perfect for: multi-location teams who want faster communication and fewer tabs to jump between.

What your members will get:

• New goals dashboard to set, track, and celebrate progress

• 14-day progress overview showing how close they are to their goals

• Milestone badges earned based on session counts to celebrate their journey

• Priority notifications for time-sensitive updates like appointment reminders or special offers

• Announcements feed so they never miss updates or events

What this means for you: Visible progress keeps members engaged, helping them feel accomplished and motivated to return — which means better retention and a more connected community. Nudge them to set their first goal today!

• Faster loading + smoother flow so you can pull up client info instantly

• Custom Views to help you organize contacts the way you work - Think “Lead converting” or “Status”

• Redesigned contact profile that surfaces key details upfront

• See their last appointment, total spend, and membership status without scrolling

Soon, we will add deeper insights and new reports to help you understand your clients and make smarter decisions.

What’s new:

• Priority & Type filters: Quickly sort what’s urgent vs. nice-to-have.

• Timelines: Track progress and see how work moves over time.

• Smart Views: Switch between due and completed tasks instantly.

Highlights:

• One trigger, multiple channels

• Centralized templates for all three

• Toggle channels on/off anytime

That means fewer no-shows, better attendance, and a personal reminder sitting right on their phone—exactly where it can’t be missed.

Who gets it: All iOS users on the latest app version.

You can now choose whether to charge tax for Quick Pay appointments.

This gives your studio the flexibility to apply tax only to specific services—perfect when some appointments are taxable and others aren’t.

👉 Available now in your CRM.

No more last-minute chaos — Substitution Management makes it simple to keep classes running smoothly.

Here’s what you get:

• One-Tap Sub Requests – Invite one or multiple instructors in seconds.

• First-to-Accept Auto-Assign – Whoever accepts first is instantly scheduled.

• Smart Notifications – Automatic reminders via email, SMS, and push.

• Real-Time Tracking – Manage requests, invites, and eligible events in one place.

• Availability Filters – Quickly find instructors who are most likely to be free.

Why it matters: 

• Everything stays in one place — no more hopping between platforms.

• Instructors’ real-time availability is built in.

• Manual work is no more!

👉 Available now in XCRM. Check it out!

You can now accept secure online payments using Amazon Payment Services (APS), directly through Kenko. 

What this lets you do:

• Process and verify payments instantly — no waiting, everything happens in real time

• Send payment links with ease — for cancellation fees, instalments, renewals, or cancelled classes

• Refund in seconds — no extra tools, no delays, no friction

• Use payment links anywhere — in your CRM, on your website, or mobile app via redirection channels

• Automate renewals — credit packs can now renew automatically through payment links

👉 Ready to set it up? Follow our APS onboarding guide to get started today.

Once they’re in, Kenko Journeys takes over by sending instant responses, automating follow-ups, and guiding leads from first click to paying members—effortlessly.

Note: To get started, you’ll need a Meta Business Profile with Facebook and Instagram Pages linked to your business account.

Set it up in minutes with this step-by-step guide. 

Now you can teach your AI exactly how to talk to clients: the right tone, what to say (and not say), and the details that make your studio unique. Upload your PDFs, snippets, or Google Docs once, and every reply stays consistent—even across multiple locations.

💬 Meet Buddy, your 24/7 sales AI agent.

He books classes, cancels when needed, upgrades memberships, and collects payments—right inside your website chat. Visitors act on the spot, and you wake up to more bookings! 

→ Want to see how Buddy works? Chat with it directly in your CRM now.

🏠 Your new Home dashboard is now your one-stop view of everything happening in your studio. 

First visits, upcoming birthdays, memberships about to expire, plus your tasks, check-ins, and staff updates—all in one place. 

Open Home in the morning and know exactly what needs your attention. 🫡

Get in touch with your business growth partners for more info!

• Group Bookings → Credit-based or paid bookings that let customers reserve multiple spots in a class. Get started now.

• Guest Passes → A free, plan-based benefit for members to invite friends. Read our guide for more details.

  

• This is makes trials & one-time purchases where no membership is held more easy.

• Quick-Pay is fully supported on your client app once activated.

• You can also configure exclusive discounts specifically for Quick-Pay transactions.

Supported Payment Methods

• Stripe: International cards, Apple Pay

• Razorpay: UPI, wallets, credit/debit cards

For instructions on generating links, see our help article. 

Note: This applies only to one-time purchases. Payment links remain active for 4 hours after sharing.

Note: All previously created classes are synced by default and will be visible on both platforms.

What this means for your studio:

• Faster checkout experience, even during peak hours

• Members can check product availability and buy from the studio location that works best for them

Note: Members must still collect their purchased items at the chosen studio location.

What else is new?

• Duplicate existing plans instead of building from scratch — ideal for similar offerings. Duplicated plans are saved as drafts by default.

• Archived plans are now visible and can be easily unarchived, giving you more flexibility in managing past offerings.

Note: The Inbox is only visible to users with the required permissions on the app.

Steps to activate:

CRM > Settings > Payments > Scroll to “Membership Cancellation Criteria” > Toggle on “Allow Cancellation Requests”.

🔧 Set up steps:

CRM > Setup > Pricing Options > Toggle “ON” Classes/Appointments under “Services” > Set booking limits.

Here’s what you can do:

• Instantly edit classes right from the calendar view

• Visually organize your schedule and find what you need at a glance

• Instructor and facility fields are now auto-filled when creating a class from the calendar
  

Here’s how it helps:

✅ Members can quickly find open slots if one location is full

✅ They can book based on their changing schedules or commute

✅ You keep classes full across locations with easier booking access

✅ Fewer support queries and confusion at the front desk

With this update, you:

✅ Avoid setting a compensation structure from scratch every time someone fills in

✅ Keep substitute pay consistent and fair based on the type of class or course

✅ Save time dealing with payouts for last-minute changes, and payroll is simpler to track and manage

🔧 Steps to set up:

CRM> Setup > Staff > Click on respective Staff > Compensation > Class / Course > Dropdown for Substitute Template

The ability to sort alphabetically by name makes attendance, check-ins, and follow-up way faster for your staff.

💡 Bonus Improvement: Late cancellations are now included in payroll! Previously, if an instructor had 10 bookings but 3 were late cancellations, they were only paid for 7. Now, they’ll be compensated for all 10.

🔧 Steps to enable:
Go to Setup > Payroll > Payroll Templates > Edit > Class Pay Rate > Check “Include Late Cancellations”

Plus, you can now send push notifications from any customer or lead profile — making it easier to engage 1:1 without switching tabs.

📲 Fast, flexible messaging — right where you need it.

With Spot Booking, your members can:

• View a live layout of available spots

• Select their preferred location

• Book instantly via your website or app

• Receive confirmation with their reserved spot

How it works

• Define capacity and layout based on your studio’s setup

• The system generates a visual floor plan

• You have the option to upload a picture of the facility for visual reference 

• Mark the instructor’s position for clarity

• Clients see and select their spot when booking

Get started

Need to let someone know they got off the waitlist? You can do it in one click.

Need to send reminders, share course details, or make announcements to your confirmed participants? You can do it all, right from the calendar. 🗓️

Simply choose whether to contact them via email or SMS.

Learn how to

Let your clients invite friends to join them for classes or appointments.

You control whether these friend invites are free or use credits. Both the client and their friends will receive a confirmation email with all the details.

The best part?

Their friends automatically get added as leads in your CRM. It's word-of-mouth marketing that actually brings results!

Read more here

No more awkward conversations about skill levels! 

Tag your clients - like "Beginner" or "Advanced", and only allow certain classes/appointments for a specific set of clients. 

This is perfect for keeping your specialized classes filled with qualified participants.

 Checkout this loom to learn more

You can even customize the message clients see when they don't meet the requirements. 

Read more here

You can now view instructor and facility availability up to two weeks ahead while creating class schedules.

We've added a "Check for Conflicts" button that warns if any conflicts are detected.

This feature is purely informational—it won’t prevent class creation.

However, it instantly flags any conflicts—helping you avoid double bookings without juggling multiple calendars.

You can schedule mid-cycle upgrades or downgrades on subscriptions and credit packs, effective in the next billing cycle.

👉 Here’s how it works

• Upgrades automatically transition at the end of the current cycle.

• Downgrades are calculated on a pro-rata basis for fairness.

• Members can start their new plan for credit packs immediately or when the current one expires.

How to use this feature

• Go to the customer's profile

• Select the membership/credit pack to be upgraded or downgraded

• Choose the new subscription

• Select what happens with the current credits

Now, you can manage subscriptions directly through your POS.

Why does this matter to you? Here are the benefits:

• Reduced processing fees compared to online subscription payments

• Secure, encrypted transactions

• No card storage required

• Simple point-of-sale subscription setup

TL;DR: Now, you can enjoy Stripe Terminal's lower processing rates via POS on recurring memberships. This costs you less processing fees as compared to online payments.

With Reserve with Google, people can find your studio and book a class instantly—without extra steps or third-party platforms. Kenko is the only modern booking software that integrates directly with RWG (Reserve with Google) for free.

Here’s what our top studios using RWG are seeing:

• 46% increase in new bookings from Google

• New leads find them for "Near me" searches on Google

• 126+ bookings directly from Google every month

• $3,623 in extra revenue per week, organically, without lifting a finger

• Ranking in the top #3 positions for local search and beating the competition

This could be you ☝️ Read more here

How does it work

Potential clients find you on Google and head directly to your scheduling page without any third-party marketplaces taking a cut. 

• When your clients search for a fitness class or wellness service on Google and see your studio in the results with a "BOOK ONLINE" button.

• Clicking the button takes them straight to your scheduling page. Or, they can browse your classes and services directly in the search results.

• Each class has its own "BOOK" button—one tap, and they’re booked.

Get Started With RWG

That’s why Kenko supports Push and SMS for Journeys for maximum reach.

Now you can

• Add SMS and Push nodes as communication blocks alongside Email in your existing Journeys.

• Tailor your message to the moment—send time-sensitive offers via Push or quick updates through SMS.

• Reach members where they’re most active and drive better engagement 

Note: You can purchase a number in case you don’t have one already. You also need to ensure the number is A2P complaint before you can start sending SMSs.

This feature update gives you comprehensive control over managing your customers' memberships with greater flexibility.

What's new

The latest update to Flexible membership management allows you to schedule mid-cycle upgrades or downgrades on subscriptions and credit packs, effective in the next billing cycle.

You can:

• Upgrade introductory packs to monthly subscriptions.

• Downgrade to a $0 subscription if needed.

How to use

1. Navigate to the customer profile

2. Select the membership you want to modify

3. Choose the upgrade or downgrade option

4. Schedule the change according to your preference

   

   
   

Important timing details

• Subscription Changes: Take effect at the end of the current billing cycle

• Credit Pack Changes: Can be implemented either:

  • Upon natural pack expiration

  • Immediately through manual pack expiration

To ensure smooth membership management, please ensure:

• Each customer profile must have a valid credit/debit card on file

• Membership changes are location-specific. For memberships at another location, the customer must be present at that location.

This update marks a significant step forward in our commitment to providing robust, flexible tools for managing customer relationships. 

We're continuing to refine and expand these capabilities, particularly to specialized scenarios such as membership pauses and cancellations.

For more information & detailed guide, please read this document. 

‍

In a world where members choose their fitness home with a few clicks, the fastest studio wins. That's why leading studios don't just compete on class quality—they win with instant, intelligent responses that convert leads before competitors even wake up.

Why your current inbox is costing you members

In today's digital-first world, your studio's success isn't just about what happens on the gym floor—it's about what happens in your inbox. While you create amazing experiences inside your studio, potential members decide based on your response time. 

‍

The hard truth? 

Most studios lose thousands of dollars monthly, and they don't even know it. Let's examine why your inbox might be your most significant revenue leak and, more importantly, how to fix it.

‍

1. Message missed = Money lost

Your front desk is playing digital ping-pong between:

‍

• Emails hiding in one tab

• SMS buzzing on their phone

• Chat notifications are popping up somewhere else. And in every switch - That's 5-10 minutes gone. Poof.

‍

2. The after-hours money walk

Picture this: It's 8 p.m., and Sarah is ready to start her fitness journey. She messages your studio and waits—and waits—until morning, when she's already booked with your competitor.

‍

3. When robots reply, members say goodbye

Those quick "We'll get back to you soon!" responses? They're killing your brand's personality faster than a burpee kills motivation.

The fix - Introducing Kenko’s intelligent unified AI Inbox

Here's where things get exciting. Imagine all your communications flowing into one bright, organized space that:

‍

Never misses a beat (Or a member)

• Instant, accurate responses 24/7

• 86% response rate (while others sit at 37%)

• Leads stay hot; conversations keep flowing

‍

Puts time back in your pocket

• Every channel in one place

• 1-2 hours saved daily

• 10-15 minutes rescued per task

‍

Delivers human touch + automated reach

• Tailored responses that sound human

• Smart routing for complex questions

• Your brand voice is perfectly maintained

‍

Gives the numbers that matter

Studios using this are seeing:

• Hot leads are converted while they sleep

• Front desk staff actually getting to know members

• Classes fill up automatically

• Happy clients from first click to last rep

‍

Creates your inbox in your way

Want to make it yours? Customize everything:

• Create your perfect inbox views

• Assign conversations to team members

• Prioritize what matters most

• Find any message instantly

‍

What makes it intelligent?

This isn't just another AI Inbox - it's your studio's digital brain that:

• Understands your business inside out

• Knows your pricing, packages, and policies

• Responds with your brand's unique voice

• Learns and improves with every interaction

This is what happens when intelligence meets real studio needs

Remember Sarah from earlier? 

Now, when she messages at 8 p.m., she gets an instant, personalized response. By morning, she's not just a lead—she's booked her first class and is excited to start.

‍

Here's the thing about running a successful fitness studio in 2025: It's not just about having the best classes or the most skilled trainers. It's about being there the moment someone decides to transform their life. 

‍

Your response, whether at 2 p.m. or 2 a.m., could be the difference between a new member and a missed opportunity. Today's studios thrive because they deliver great workouts and experiences from the first interaction. 

‍

The question isn't whether you can afford to change your communication—it's whether you can afford not to. Your next success story begins with a simple change in how you handle the first "Hello."

‍

Get your studio's AI Inbox today. Your revenue will thank you.

How is it that every lead to your competitor’s studio has turned into a member? The difference isn't in their classes, trainers, or prices. It's in those crucial first minutes when someone reaches out. 

‍

In a world where members choose their fitness home with a few clicks, the fastest studio wins. That's why leading studios don't just compete on class quality—they win with instant, intelligent responses that convert leads before competitors even wake up.

Why your current inbox is costing you members

In today's digital-first world, your studio's success isn't just about what happens on the gym floor—it's about what happens in your inbox. While you create amazing experiences inside your studio, potential members decide based on your response time. 

‍

The hard truth? 

Most studios lose thousands of dollars monthly, and they don't even know it. Let's examine why your inbox might be your most significant revenue leak and, more importantly, how to fix it.

‍

1. Message missed = Money lost

Your front desk is playing digital ping-pong between:

‍

• Emails hiding in one tab

• SMS buzzing on their phone

• Chat notifications are popping up somewhere else. And in every switch - That's 5-10 minutes gone. Poof.

‍

2. The after-hours money walk

Picture this: It's 8 p.m., and Sarah is ready to start her fitness journey. She messages your studio and waits—and waits—until morning, when she's already booked with your competitor.

‍

3. When robots reply, members say goodbye

Those quick "We'll get back to you soon!" responses? They're killing your brand's personality faster than a burpee kills motivation.

The fix - Introducing Kenko’s intelligent unified AI Inbox

Here's where things get exciting. Imagine all your communications flowing into one bright, organized space that:

‍

Never misses a beat (Or a member)

• Instant, accurate responses 24/7

• 86% response rate (while others sit at 37%)

• Leads stay hot; conversations keep flowing

‍

Puts time back in your pocket

• Every channel in one place

• 1-2 hours saved daily

• 10-15 minutes rescued per task

‍

Delivers human touch + automated reach

• Tailored responses that sound human

• Smart routing for complex questions

• Your brand voice is perfectly maintained

‍

Gives the numbers that matter

Studios using this are seeing:

• Hot leads are converted while they sleep

• Front desk staff actually getting to know members

• Classes fill up automatically

• Happy clients from first click to last rep

‍

Creates your inbox in your way

Want to make it yours? Customize everything:

• Create your perfect inbox views

• Assign conversations to team members

• Prioritize what matters most

• Find any message instantly

‍

What makes it intelligent?

This isn't just another AI Inbox - it's your studio's digital brain that:

• Understands your business inside out

• Knows your pricing, packages, and policies

• Responds with your brand's unique voice

• Learns and improves with every interaction

‍

Bonus features just for you

This is what happens when intelligence meets real studio needs

Remember Sarah from earlier? 

Now, when she messages at 8 p.m., she gets an instant, personalized response. By morning, she's not just a lead—she's booked her first class and is excited to start.

‍

Here's the thing about running a successful fitness studio in 2025: It's not just about having the best classes or the most skilled trainers. It's about being there the moment someone decides to transform their life. 

‍

Your response, whether at 2 p.m. or 2 a.m., could be the difference between a new member and a missed opportunity. Today's studios thrive because they deliver great workouts and experiences from the first interaction. 

‍

The question isn't whether you can afford to change your communication—it's whether you can afford not to. Your next success story begins with a simple change in how you handle the first "Hello."

‍

Get your studio's AI Inbox today. Your revenue will thank you.

Want to know more? Get in touch with us at support@bookeeapp.com

‍

‍

🌱 New Lead Nurture

Turn prospects into loyal clients with automated, personalized follow-ups.

💰 Selling Intro Offers

Promote your special deals effortlessly to attract and convert new clients.

⭐️ Getting Google Reviews

Boost your online reputation by encouraging satisfied clients to share their experiences.

🏁 Celebrating Client Milestones

Strengthen relationships by acknowledging birthdays, anniversaries, and achievements.

👻 Retaining and Following Up with Ghost Clients

Re-engage clients who haven't visited in a while with tailored messages that bring them back.

Why You'll Love These Templates:

• Save Time and Effort

• No need to create campaigns from scratch—our templates are ready to go!

🧪Tried and Tested

Designed specifically for fitness studios, these templates have proven successful in driving results.

Easy to Customize

Tailor each template to match your brand and tone with minimal effort

Join Our Early Adopters Community
Here's your chance to be part of shaping the future of AI-driven studio tools:

• Test New Features First: Get hands-on experience with cutting-edge AI capabilities.

• Influence Our Product Roadmap: Your feedback will directly impact our AI's development.

• Enjoy 3 Free Months of AI Features: Dive deep into AI without any initial costs.

• Exclusive Discounts: Benefit from special offers reserved for our early adopters.

Discover how AI can automate and enhance your marketing efforts, personalize client interactions, and much more.

This seamless integration makes it easier than ever for potential clients to find and join your classes with just a few clicks. 

New leads come directly to your schedule page, keeping your classes booked!

This is a free feature. Great news—we are the only modern booking software that integrates with Reserve with Google. This exclusive feature gives you a competitive edge in effortlessly attracting new clients.

Journeys will make your marketing effortless. Traditional tools and manual efforts are both fossils now – old, buried and looked down upon – quite literally.

With Journeys you can now visualize and optimize your marketing campaigns. “It’s intuitive and user-friendly” – we’re highlighting this because our Head Of Engineering wouldn’t stop raving about it.

Journeys is a powerful new feature that allows you to create automated email sequences and workflows through a simple drag-and-drop interface.

This tool gives you a clear, visual representation of your entire marketing strategy from welcoming new clients to nurturing long-term relationships.

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What makes it brilliant?

1. Works the way you imagine it:
   With the drag-and-drop interface, building your email workflows is easy. Connect different actions, conditions and events to create a seamless client journey. Visualize every step and make adjustments to ensure your communications are always on point.
   
   Megan’s yoga tribe automated review collection and started ranking top on Google with a 3-step implementation. {Image of the journey}

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2. Talks to your customers like a human:
   Create highly personalized experiences for your clients. Whether you're welcoming new members, promoting special classes, or re-engaging inactive clients – Journeys allows you to tailor every interaction based on individual behaviors and preferences.

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3. Gets things done:
   Automate your email sequences with precision using advanced triggers and conditions. Set up workflows based on client actions such as class bookings, membership renewals, or specific engagement triggers. Ensure your messages are timely, relevant, and impactful.

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FlexiPay is now extended to Credit Packs too!

Getting Your Hands Full: FlexiPay makes your sought-after credit packs reachable to more folks which means more people now have a reason to purchase them.

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Flexible Payment Schedules: Ever wished you could just choose when your customers pay you? With FlexiPay, your customers can now choose their pay-up slots - days, weeks, or months.

So, what's the solution?

Introducing "Bookee Forms"

Whether you need customers to complete self-assessment forms to gauge their fitness level or wish to offer advanced courses exclusively to skillful clients, ‘Bookee Forms’ has you covered.

Moreover, if you're running a teacher training program, Bookee's automated forms can efficiently gather all the necessary details required by your business.

You can embed the form on your website, or automate it based on sign-up trigger, membership or course purchase.

What does this mean for you?

Your business saves valuable time otherwise spent on manually collecting and processing forms. Additionally, by digitizing the form-filling process, customer experience receives a significant upgrade.

You can seamlessly embed the form on your website or send it directly to customers via email—all without investing additional time.

It's completely automated; you just need to set up triggers for the form.

Plus, all the details collected are stored securely in your CRM customer profiles.

Introducing discounts for Quick-pay appointments and Gift cards

We spoke to some of our customers and understood the need. It’s not just a nice-to-have feature but a way to instantly increase revenue.

You can offer early bird discounts for new appointments, and you don’t have to set up discounts separately for each appointment.

And gift card seasons—like holidays—are always around the corner. By offering discounts on gift cards, watch your gift card purchases increase and with them, your revenue.

To understand how important it is for your business to offer gift cards, go through this blog.

The next day, at Bookee, I spoke with our Product Head about my experience, emphasizing the need to make sure your clients never face this.

What did we do?

Introduced Facility Check-ins in Kiosk

You could always set up your facility and its availability, but now check-ins are done through the Kiosk app.

This means your clients can easily access your facility.

Who’d get access to the facility?

Your customers get access based on the memberships purchased by your customers.

Go to your CRM > Setup > Facility and edit the one you want.

When you edit, you'll find the new Access Permissions section. You can choose the access membership/memberships for that specific facility.

You can also add a picture of the facility (Looks cool in the app) 😉
I’d always recommend it.
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The best time to set up the Kiosk for your studio was when we launched it; the second best time is now.

Whilst we’re here talking about check-ins, there’s more for you.

We’ve also revamped the customer check-in table.

Anyone who checks into your facilities, who checked them in, and how they checked in, among other things, is now consolidated in one place.

You can track customers by going to the CRM > Home > Customer Check-In.

What does this mean?

• Manual work of taking attendance is now automated.

• Your customer experience is just a whole lot better.

Set up the kiosk for your studio if you still haven't and I'll see you soon.​

To provide a better client experience than other Toms and Taylors, you need to know your customers as well as I know you, First name😉
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Okay, you’re right, this is an automation.

You too can use such automation for in-studio communications.

With Revamped Customer Forms:

When customers sign up through your website or app, you get their name, number, and email into your system.
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But is that all you need?

Maybe, but we don’t want you to just go about your day like any other.

We want you to deliver the best customer experience by improving your communications, customer experience, and support.

Now, when customers sign up with you, you can choose the relevant details you want them to fill out, like their pronouns, gender, DOB, and address.
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Providing an exceptional client experience is key, and achieving this often comes down to the accumulation of small victories for your clients.
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One such victory is the ability to book their favorite class for extended periods.
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We understand booking separately every time not convenient, which is why we're excited to introduce Recurring Class Bookings to you.

What Are Recurring Class Bookings?

Recurring Bookings allow you to schedule your clients for their preferred classes on a continuous basis, saving both you and your clients the time that would otherwise be spent on separate bookings each time.

The Benefits:

• Long-Term Engagement:
  Encourage your customers to stay committed and engaged with long-term bookings.

• Booking Flexibility:
  You can choose to move customers to the waitlist if the class is full.

• Payment Flexibility:
  ​Charge your customers at your convenience, either before the class starts or upon their arrival.

• Automated Reminders:
  ​Keep your customers informed about their bookings with automated notifications.

The smoother the process, the more delighted your customers will be.

Many people benefit from third-party insurance or corporate wellness schemes that cover their fitness Subscriptions and Credit packs.

So, how can they make purchases from you without directly making the payment? The answer is $0 Subscriptions.

What is $0 subscriptions?

You can set up $0 subscriptions where your customers can purchase these subscriptions for free.

We had already introduced this feature for credit packs and now we've introduced this feature for Subscriptions as well.
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$0 subscriptions can be purchased through your apps and website as well.

What are the benefits?

• Easy Purchasing:
  Individuals with insurance can acquire memberships without needing to pay out of pocket.
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• Engagement & Retention:
  This approach can attract new customers to your studio and keep your current customers engaged.

But new age high-security cards that require 3D secure authentication (i.e. authenticate every payment with a unique code sent via text) made it hard to offer a branded, fast, checkout experience to clients.

Last year bookee launched support for 3D secure cards for your clients by adding it to your website and client apps (branded and bookee clients app).

We have now added the support for 3D secure cards in your CRM and bookee business app point of sale as well.

One more step towards seamless in-studio experience for clients.

What does this mean?

Enhanced Security:

3D Secure adds an extra layer of authentication for online payments, significantly reducing fraud risk.

Seamless User Experience:

We've streamlined the payment authorization process, making transactions easier and more secure for your clients.

How does it work?

After a purchase is made through the CRM, the payment is put on hold.

The customer receives an email to authenticate the purchase.

The customer clicks the link in the email and authenticates the payment. The payment status is automatically updated in the client profile

Note: This is not applicable for Quickpay and recurring payments.

Roles and Privileges in the Business App

Add and edit events through the business app

You can choose who can edit and add events from the business app.

Customer contact details
This will allow users to view the email and phone number of contacts in the app.

Business app calendar access
​Choose who can and can’t see the events of all instructors in the app.

Team attendance within the business app

• Multiple Clock-ins/Clock-outs
  Your team can clock in and clock out multiple times through the business app on their phones.
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• Reduced admin tasks
  No need for your team to go to the front desk every time they visit or leave your studio.

• Real-time CRM updates
  The timings are real-time updated in the CRM.
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• Enhanced visibility
  You can always have visibility on the availability of your team, all the time.

What's new?

Sign while shopping

Your clients can now sign off on their waivers in mid-purchase. Whether they're surfing your site or flicking through the handy client app, signing is as easy as 1,2,3.2. ‍

Handy in-app signatures
Making sales from the business app? Your team can just flip that phone and get your client’s signature right there and then. ‍

Tailored waivers for subscriptions & packs
Now, you've got the freedom to create distinct waivers for subscriptions and credit packs.

Signed and sealed in the business app
Signed waivers and contracts are now stored in comfy, neat little profiles in your business app.

Drafty Waivers
‍Not ready to send out your waivers and contracts? No problem! Save them as drafts and send when the timing is perfect.

Hit the pause button on auto-sending waivers
Yep, that's right. You can now control the auto-sending function of waivers.

Why are these new additions so exciting, you ask? Well, for starters, they streamline your process and make life easier for both you and your clients.

Give it a spin and let us know what you think.

If you run a studio, you know the struggle. It's not just about the revenue loss; it's the hassle of manual calculations and fee charging that really gets under your skin.

But fear not! We're rolling out a game-changer:

The Late Cancellation and No-Show Policy

Our automated system is here to be your superhero.

Imagine a world where calculations and payments are handled seamlessly, where you have control over the process, and where customization is key.

Here's What You Get:

• Automated Calculations and Payments: No more manual headaches.

• Support for Limited, Unlimited Credits, and QuickPay: Flexibility at your fingertips.

• Choose the Amount or Percentage for QuickPay: Your call.

• Customizable Descriptions: Match them to your studio vibe.

  Ready to Get Started?

  

  Head over to your CRM settings, glide to Bookings > Create New Policy, and you're in control.

  • Set your free cancellation window.

  • Decide on automatic charges.

  • Define fees for different credit types and QuickPay.

  • Spice it up with your unique policy document or description.

  We're all about making your life easier. Stay tuned for more updates that simplify your business management.

Introducing the Waitlist for Courses

That's right, we're rolling out a new feature: Waitlist for Courses.

This is a game-changer. Now, when your courses hit full capacity, your customers don't have to miss out. They can simply join a waitlist.

And the best part? It's completely free for them to sign up.

When a spot opens up, they'll get a notification to complete their payment and secure their place.

This means more potential revenue for you and happier customers who get a chance at the courses they want.

Setting Up is a Breeze

Wondering how to get this up and running? It's simple.

Head over to your CRM, navigate to settings, then Bookings, and finally, Courses.

Here, you can enable the waitlist feature and even set the number of waitlist spots you want to offer.

Say Hello to Staff Pronouns! 🌟

Yep, you heard it right. We've gone the extra mile to amp up inclusivity. Now, your staff can let the world know their preferred pronouns. That means every interaction, whether it's face-to-face or in the digital realm, just got a whole lot more respectful and personal.

And here's the sweet part: Your customers can see these pronouns right on the app, website, and CRM. It's all about acknowledging and valuing the awesome individuals that make up your team.

At Bookee, we're all about building stronger connections and supporting a community that's all about respect and inclusivity. This is just one more way we're making that vision a reality.

Here's the deal: If you're a fitness studio using Bookee and you're connected with Gympass, things just got a whole lot smoother for you. This integration means less hassle and more time for what you do best.

What's the Big Idea?

In simple terms, Gympass is like your fitness studio's new best friend. It makes it super easy for your clients to book classes with you.

The Main Goal?

We wanted to make life easier for everyone. With Gympass and Bookee joining forces, booking and validation for gyms and studios on Gympass is a walk in the park.

Why should you care?

Before this cool integration, managing classes on both platforms was a bit of a headache. But now, just set up your classes in Bookee and let the magic happen. When someone books through Gympass, Bookee knows instantly, keeping everything running smoothly.

When a subscription or credit pack reaches its end date, it's quite a process for customers to repurchase.

This manual renewal can cause service disruptions that nobody wants, neither you nor your customers.

But due to certain regulatory requirements, subscriptions can't last forever.

That's where Auto-Renew Packs & Subscriptions come in.

This feature enables your subscription cycle to renew automatically.

By implementing this feature, you will enhance customer satisfaction, boost retention rates, and streamline the renewal process.

We had some coffee-fueled chats with them to dive deep into what they were looking for. Here's what we unearthed:

• Luna Aerial? They were on the hunt for a way to cap their customers at just 2 class sign-ups or bookings every week. And hey, they wanted to call the shots on when their week kicks off.

• Lagree Red? They had one clear ask: No double bookings on the same day, please!

• As for Pranayoga, they were all about setting up restrictions based on different class and appointment flavors.

These candid conversations were the spark behind our latest feature.

Introducing 'Visit Limit' 🎉

It lets you put a leash on how often a client can tap into a pricing option within a certain window.

Say you've got a pricing option that's up for grabs for a whole year with unlimited sessions.

But here's the twist: it can only be punched in five times a week.

And guess what? You've got a buffet of choices.

Set the bar by visits per week, by the calendar month, or by a rolling month. If someone's maxed out? They'll get a nifty little message popping up.

You can even toggle between Calendar Month/Week or Rolling Month/Week.

And the cherry on top? The rolling setting lets your peeps decide when they want to start their week or month.

You know how sometimes eager learners jump into advanced stuff without the basics?

Well, it's like diving into the deep end without learning to swim. Not the best experience, right?

But guess what? We've got you covered. Introducing Pre-Requisites, our new feature.

Here's the deal: before you tackle intermediate classes, you gotta master the beginner ones.

We're making it easy with a tag-based booking system.

If it's tagged 'Advanced,' only the 'Advanced' folks can book it. Simple, right?

Now, every class will show its level, and only those who meet the criteria can sign up.

It's all about making the best of your time and learning journey.

CreditBridge lets your recurring membership clients book classes and appointments BEFORE their next billing date, using credits from the upcoming cycle. 😎

🤔 Why CreditBridge? Because we believe in letting your clients book as many classes as they desire. Happy clients = thriving business. 🎉

No more interruptions. Just continuous bookings and happy clients. 🌟

Picture this scenario: Your client is going on a holiday and won't be able to visit the studio for a while.

What happens to those unused credits they've got? And the pack expiration date?

In the past, you'd have to manually set their credits to zero in their profile to put the pack on hold.

Then, when they return, you'd have to edit their credits and validity all over again.

That's a lot of manual work, and who needs that?

Now we've got you covered. With this new feature, pausing credit packs is a breeze.

All you need to do is go to the customer profile, choose the pause start and end dates for pack, and you're good to go.

And yes - you can schedule the pack to pause well in advance.

So you can do it right after the conversation with the customer.

Instead of adding a task for the future. And finally, the customer doesn’t have to reach out to you when they’re back.

The pack will automatically resume. Additionally, Bookee automation will notify customers when the pause starts and ends.

We're all about making your life easier and hassle-free.Cheers to more convenience and less manual work!

👋 Say Hello to Customer Pronouns!Our latest feature, "Customer Pronouns," may have a small name, but it's designed to deliver substantial value. We're rolling out this new feature to empower studios like yours and provide customers with the opportunity to specify their pronouns.

🏳️‍🌈 Dedicated to Diversity and Respect

Bookee's commitment to body positivity, respect, and inclusivity shines through with this addition. In a world where every individual's identity matters, we want your customers to not just feel valued but deeply understood.

🌟 What Can Customer Pronouns Do for You?

With Customer Pronouns, your customers can now set their pronouns right in their profiles. This simple yet meaningful addition allows you to communicate with them in a way that truly respects and acknowledges their identity.

💪 Strengthening Connections, One Pronoun at a Time

This feature represents a small but essential step towards strengthening the connection between studios and their customers. We're dedicated to making your interactions more personal, more respectful, and more inclusive.

🙌 Here's to a Brighter, More Inclusive Future

Join us in celebrating this exciting step forward in our journey towards better communication and a brighter, more inclusive future. Let's continue to spread positivity and respect in all our interactions.

Thank you for being a part of the Bookee community. We're here to support you every step of the way on your journey to more meaningful customer relationships.

So, we had this enlightening chat with a client. They brought up how studios offer those epic free intro classes. Super inviting, right?

But here’s the snag: marking these as $0 sales can get a tad tangled, especially when Uncle Sam (I.R.S) is involved.

With Custom payments, you can put it as Comp or Barter.

And if someone chooses to pay through, say, Venmo? You can add that too.

Earlier that’d been like fitting a square peg in a round hole.

Check up on your Bookkeepers, they must relate to this but not anymore.

Taking away the hassle it must have been for them

This feature is a great way to simplify your studio’s bookkeeping.

Here's our cool fix to always stay Tax Compliant.

Given our chat, we put on our thinking caps. And voila! Introducing the custom payment option. It's like your Swiss Army knife for payments - versatile and friendly. You can handle payments in diverse ways without breaking a sweat.

Opening many channels to collect payments directly boosts your bookings.

So, roll out the red carpet with those free sessions. We're pretty confident that with the magic we offer together, folks will be back, queueing up for more.

Why the Inbox feature? Because who wants scattered messages, right? Especially when you're trying to create magic in your Fitness and Wellness Studio.

We heard one of you say, "Having messages everywhere is a pain." We felt that. So, we've brought everything under one roof - the Inbox.

Inbox? Tell me more!

Imagine you need to reschedule. Boom! One place for it. Just a message away.

Gone are the days of missed messages. Say hello to timely and perfect communication.

Oh, and guess what? This isn't just an inbox. It's a secret marketing weapon.

Bring back those old clients with tempting offers and keep the current ones even happier.

Help them navigate flawlessly every step of the way. Their questions and confusions are just a few taps away now.

But... What's with the AI?

Our inbox? It's smart, like, real smart. Want a friendly touch to your message? Click.

Need it to sound super professional? Just tell it.

Crafting that perfect message? Easier than ever.

Let's up our game together. Dive in!

We understand that emails can get buried and social media posts can be easily missed.

That's why we're introducing announcement notifications.

This feature allows you to communicate important updates directly to your client’s mobile phone.

Here's what you can do with Announcements:

• Weather-Related Studio and Class Cancellations: No more worrying about clients missing closure updates on social media during a snow day or inclement weather.

• Highlight Upcoming Classes and Feature New Instructors: Introduce new instructors, showcase your team, and keep clients informed about schedule changes.

• Recognize Your Community and Promote Studio Plans and Packages: Use Announcements to show appreciation for your community, inform clients about new offerings, and highlight special promotions and deals.

• Share Studio "News" and Promote Merchandise: Keep your clients up-to-date on studio changes, events, and merchandise sales. It's a great way to boost engagement and support your small business.

We've heard your requests, and we're excited to announce the arrival of one of our most highly anticipated features: POS in the business app! 🎉

Say goodbye to the hassle of bringing customers to the front desk to complete a sale. Now, your instructors can verify and charge customers directly from the business app itself. It's a seamless and efficient way to handle transactions, ensuring a smooth experience for both you and your customers.

Let me quickly take you back, through the announcements feature.

You must already be using the announcement feature to

• Highlight upcoming classes.

• Feature new instructors + staff.

• Market plans + packages.

What if I tell you that you can do more with it now?

Before taking you through the feature, let’s understand the need for this feature.

• The Average open rate of push notifications is 20 times more than email.

• Push notifications boost app engagement by 88% whereas 65% of users return to an app within 30 days when push is enabled

• On average people check their phones every six-and-a-half minutes, according to recent research.

• Adding actionable CTAs can boost push notification campaign outcomes by 40+%.

These are quite interesting statistics, don’t you think?

You should take advantage of these statistics.

We are making sure of that with Bookee’s announcements.

And now, you can direct your clients to any and every landing page on your client app.

It provides seamless contact between your studio and your clients.

No need for external channels! No need to put external links.

You can ensure that the message reaches the target audience by making announcements within the app rather than depending on external variables.

It’s Intuitive, Interactive, and calls for instant action:  Announcements are simple, quick to set up and offer interactive features that can enhance client engagement.

Heading to the feature Click, book, and it’s done!

You can seamlessly direct your clients anywhere in the app.

• Launching a new class? Send a push notification.

Take your clients directly to the class booking, right from the push notification.

So they just have to tap and book

• Pushing out a sale on membership?

Clients are directly taken to the plan purchase landing page in your app.

Driving clients to purchase can’t get easier than this.

• Who doesn’t like a gift card?

Promote your gift cards through the announcements push notification.

People can at times just swipe away the notifications, what do you do then?

You can drive people anywhere in your app through detailed cards as well, available on your app.

Gone are the days of having half-filled classes.

This feature will make sure that your bookings boom, your revenue goes up and it’s also a good way to get back old clients.

Happy Book(ee)-ing.

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As Bookee is the only platform which supports you to have different stripe accounts for each location there were certain customer experience issues which needed to be rectified.

In order to solve this problem, we have introduced Roaming and Multi-location memberships.

Now you can create a membership which can be purchased in any of your different locations → Multi-location membership.

You can also have the membership set up to allow customers to book classes or appointments in different locations → Roaming Membership.

These two also enables us to provide a solution for studios with multiple locations where they can integrate with different gateways for each location, for example Adyen.

This in future would really help in reducing the payment fees charged by stripe.